Privacy notice

Knights Removals is based in Birmingham, West Midlands. For questions about your personal information, contact info@knightsremovals.co.uk or call 07709 011940.

Information you choose to share

When you request a quote, you may provide your name, telephone number, email address, collection and destination postcodes, preferred moving date, property size, access details, item descriptions and any photos you choose to send separately.

How enquiries work

The quote form prepares a message for WhatsApp. It does not itself submit your information to Knights Removals or store it in a website database. Your message is delivered only when you choose to send it using WhatsApp. WhatsApp processes messages under its own privacy terms. You can also contact us directly by telephone or email.

Why we use your information

We use enquiry details to respond, prepare quotes, discuss and arrange removal services, and manage related customer communications. Depending on the circumstances, our legal bases may include taking steps before a contract, performing a contract and our legitimate interests in responding to enquiries.

Sharing and retention

We may share information with relevant service partners where necessary to arrange a service, such as partner storage, and with communications providers used to receive messages. We aim to keep information only as long as needed for the enquiry, any resulting service, and applicable legal obligations. Contact us to ask about retention for your particular enquiry.

Your rights

UK data protection law may give you rights to access, correct or erase personal information, restrict or object to certain processing, and complain to the Information Commissioner's Office (ICO). Contact us using the details above to make a request.

Cookies and analytics

This version of the website does not intentionally set tracking cookies or embed third-party analytics. Your hosting provider may process technical connection logs for security and delivery of the site. If analytics or advertising tools are added later, this notice and any consent controls should be updated.

Notice updates

We may update this notice when our services or data handling change. Please contact us for the latest details.

Before launch: The business owner should review this notice to ensure it accurately describes actual data retention, service partners, hosting and customer record practices.